La Cabane Collection offers FREE SHIPPING across Canada and the United States on orders of $100+. For Europe, free shipping applies to orders of $120+.

Otherwise, different shipping options are available:

-LETTER MAIL (Canada only):

No tracking number or guarantee. Cost:

$3 to $5.

-FLAT RATE:

Includes a tracking number and guarantee. Cost: $13.

WITH SIGNATURE: $18 for orders under $100 and $5 for orders over $100.

IN-STORE PICKUP: Free pickup point at our home in Thetford Mines. Orders will be placed outside for collection.

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EXCHANGES

Ready-to-ship accessories can only be exchanged if the following conditions are met: they must be in PERFECT CONDITION—unworn, unused, unchewed, unscratched, and unstained.

The customer is responsible for the return shipping costs of the item to be exchanged, while we cover the shipping costs of the replacement item. Alternatively, exchanges can be made free of charge at our home in Thetford Mines.

To minimize exchanges, we highly recommend contacting us for advice before placing an order. You have 30 days from receipt to request an exchange.

To request an exchange, please contact us at lacabanecollection@gmail.com.

RETURNS

Ready-to-ship accessories can only be refunded if they are in PERFECT CONDITION—unworn, unused, unchewed, unscratched, and unstained.

The customer is responsible for the return shipping costs. Alternatively, items can be returned in person free of charge at our home in Thetford Mines. Refunds will be issued to the original payment method once the returned package has been received. You have 14 days from receipt to request a return or exchange.

To avoid unnecessary returns, we highly recommend contacting us for advice before placing an order.

To request a return, please contact us at lacabanecollection@gmail.com.

ORDER MODIFICATIONS OR CANCELLATIONS

You may modify or cancel your order as long as it has not yet been processed and shipped. To make a change, please contact us as soon as possible at lacabanecollection@gmail.com.

PROCESSING AND APPROVAL : All drawings for custom orders will be sent to you by email for approval. If we do not receive a response within 48 hours, we will proceed with production to avoid delays in other orders.

PHOTO REQUIREMENTS : Please provide one or more high-quality photos where the animal is clearly visible and well-lit.

TEXT ACCURACY : Carefully check the spelling in any text fields before submitting your order.

MULTIPLE ANIMALS : If your order includes multiple animals, specify which name corresponds to which pet.

ADDITIONAL DETAILS : Let us know if you would like to add a halo to your design.

We process all orders within the following timeframes:

-Ready-to-ship items: 1-2 business days.

-Custom orders: 2-5 business days.

We cannot adjust your current order, but we can extend the promo code for your next purchase.