DELIVERY AND PICK UP
La Cabane Collection offers FREE shipping across Canada and the United States on purchases of $100 or more. For Europe, free shipping is available on purchases of $120 or more.
Otherwise, different delivery options are offered:
- LETTER POST (Canada only): without tracking number or guarantee. Between $3 and $5.
-FIXED PRICE: with tracking number and guarantee. $13.
IN SHOP PICK UP: free collection point at our home located in Thetford Mines. Packages are left outside.
RETURN, EXCHANGE AND CANCELLATION
EXCHANGE
Ready-to-go accessories can be exchanged only if the following conditions are met: they must be in PERFECT CONDITION, meaning unworn, unused, unchewed, unscratched, and clean.
Return shipping costs for exchanged accessories are the customer's responsibility, while shipping costs for the new accessory are covered by us. It is also possible to exchange items for free directly at our home in Thetford Mines.
To minimize the need for exchanges, we recommend contacting us for advice before placing an order.
To initiate an exchange, please contact us at lacabanecollection@gmail.com.
RETURN
Ready-to-go accessories can be refunded only if the following conditions are met: they must be in PERFECT CONDITION, meaning unworn, unused, unchewed, unscratched, and clean.
Return shipping costs for refunds are the customer's responsibility. It is also possible to drop off your item for free directly at our home in Thetford Mines. The refund will be processed using the payment method used for the online order upon receipt of the package.
To minimize the need for returns, we recommend contacting us for advice before placing an order.
To initiate a return, please contact us at lacabanecollection@gmail.com.
ORDER MODIFICATION OR CANCELLATION
You can modify or cancel your order as long as it has not yet been processed and shipped. To make a modification, please contact us as soon as possible at lacabanecollection@gmail.com.